A non-refundable deposit equivalent to two nights is required to secure your reservation and will be charged at the time of booking.

For stays between December 20 and January 5, full payment is required at the time of booking and is non-refundable.

Reservations cancelled more than 30 days prior to arrival will forfeit the two-night deposit.

Reservations cancelled within 30 days of arrival will incur a 100% cancellation charge. As a small, family-owned boutique hotel, we are unable to make exceptions to this policy.

Reservation modifications are subject to availability.

Please note that changes made within 30 days of arrival may affect your payment terms, and cash payment will no longer be accepted for modified reservations.

If you do not arrive and have not notified the hotel, your reservation will be considered a no-show.

The full reservation amount will be charged, and your room will be held until 12:00 PM the following day, after which it will be released.

We accept major credit cards, including American Express.

Please note that American Express transactions are processed in Mexican Pesos (MXN) only. Payments in MXN are subject to the hotel's exchange rate at the time of processing.

No. Taxes are not included in the published room rate and will be added during the booking process.

Check-in begins at 3:00 PM, and check-out is at 12:00 PM (noon).

Early check-in is subject to availability and cannot be guaranteed. If your room is not yet ready upon arrival, we'll be happy to store your luggage while you begin enjoying the island.

While Hotel Secreto does not have a 24-hour reception, late check-ins can be arranged. If you expect to arrive after 10:00 PM, please email us in advance so we can make the necessary arrangements for your arrival.

A valid passport or government-issued photo ID and a valid credit card are required at check-in.

Yes. We'd be happy to store your luggage before check-in or after check-out, allowing you to make the most of your time on the island.

You're welcome to let us know your preferences before arrival. While we cannot guarantee specific room numbers or locations, we'll always do our best to accommodate your request whenever possible.

All rooms include complimentary high-speed Wi-Fi, a Nespresso coffee machine, daily bottled water replenishment, a flat-screen TV, in-room safe, plush cotton bathrobes, hair dryer, air conditioning, and daily housekeeping. Irons and ironing boards are available upon request.

Each room category offers a different experience.

• Ground Floor Ocean View – Ideal for guests who enjoy stepping directly onto the pool deck from their terrace.
• Second & Third Floor Ocean View – Perfect for those who want elevated Caribbean views and a spacious balcony to unwind.
• Fourth Floor Ocean View – Our premier accommodation, designed for honeymoons, anniversaries, and other special occasions, featuring Hotel Secreto's highest panoramic Caribbean views and a light-filled bathroom with a glass-enclosed shower.
• Standard Room – Designed for guests who appreciate understated comfort, with the added convenience of connecting rooms, making it an excellent choice for families.

• Standard Rooms accommodate up to 2 adults.
• Ground, Second & Third, and Fourth Floor Ocean View Rooms accommodate up to 3 adults. A twin-size sofa bed can be prepared for the third guest upon request.

Cribs are available upon request and subject to availability.

Our Ocean View rooms include a twin-size sofa bed that can accommodate one additional guest.

No. Ocean View accommodations include the Ground Floor, Second Floor, Third Floor, and Fourth Floor Rooms. Our Standard Room overlooks the interior areas of the property.

Our Standard Rooms can be connected through a private shared entry, making them an ideal option for families.

Playa Norte is the perfect spot for a beachfront lunch, just a short walk from Hotel Secreto. As the sun begins to set, enjoy handcrafted cocktails and a light dinner at The Roof or head to Avenida Hidalgo, the island's vibrant dining street, where you'll find a wide selection of restaurants just five minutes away.

If you prefer to stay in, lunch can be arranged from one of our trusted restaurant partners and served poolside, on the beach, or in the privacy of your room. Lunch is available daily from 11:00 AM to 6:00 PM.

Hotel Secreto does not serve breakfast on property. However, our team will be happy to recommend the best option for your morning.

Just a short walk away on Playa Norte, you'll find The Coffee House, a coffee bar serving a selection of Starbucks® coffee beverages. Enjoy your drink while taking in one of the island's most beautiful beachfront settings.

The Roof is Hotel Secreto's rooftop bar, offering panoramic views of Isla Mujeres, handcrafted signature cocktails, small plates, and a selection of dinner specials. It's one of the island's most beautiful spots to enjoy sunset.

The Roof is open daily from 2:30 PM to 9:00 PM.

Yes. Children are welcome to enjoy The Roof alongside their families.

No reservations are needed, walk-ins are always welcome. If you're celebrating a special occasion or visiting with a larger group, we recommend contacting us in advance.

Appointments can be made through the front desk or by emailing reserv@hotelsecreto.com. Our spa is open to both hotel guests and visitors. For treatments, hours, and more information, please visit the Spa section of our website.

Yes. Each guest receives one beach towel for the duration of their stay. Should you need a fresh towel during your visit, simply stop by the front desk and we'll be happy to assist.

Yes. Complimentary loungers and umbrellas are available exclusively for hotel guests along our quiet cove. To preserve the tranquil atmosphere enjoyed by all guests, portable speakers and amplified music are not permitted.

No. Swimming is not permitted in front of Hotel Secreto due to the rocky shoreline and strong currents, in accordance with local safety regulations. For swimming, we recommend Playa Norte, located just a short walk from the hotel and known for its calm, crystal-clear waters.

Guest restrooms are located by taking the staircase directly in front of the pool area.

Hotel Secreto offers bicycles and paddleboards for rent. For more information, please visit the Experiences section of our website.